Reference

How kelinci99 Handles Your Personal Information

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data PolicyPayment Privacy: DANA, OVO, GoPayCookie ControlsData Retention RulesYour Rights & Contact
kelinci99 How kelinci99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at kelinci99 runs across four areas: how we store your information, how cookies work on the site, how long we keep your records, and who you contact when something needs to change. Each area has a clear process, not just a policy statement.

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store your DANA, OVO, or GoPay credentials — only the transaction reference numbers our system needs to confirm a transfer cleared.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to see which lobby sections load slowly on mobile. You can manage cookie preferences through your browser settings at any time without losing your account access.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by applicable financial regulations. You may request a summary of what we hold by contacting support through live chat or email.

Requesting Changes

To update incorrect data or request deletion of an inactive account, contact support with your registered phone number and a brief description of the change. Players in Bekasi and Tangerang can reach us the same way — support is not region-restricted within Indonesia.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through our 24-hour support line. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message arrives.

Team online

Live Chat

Open your account dashboard and tap the chat icon — our support team is available around the clock to handle data access and correction requests.

Email Support

Send your data request to the email address shown in your account settings. Include your registered phone number so we can verify your identity quickly.

Account Settings

Some data — like your registered name and contact details — can be reviewed and updated directly inside your account profile without contacting support.

Common Questions About Your Privacy on kelinci99

These are the questions we hear most often about how your data is handled. Each answer reflects the actual process we follow, not a generic policy summary.

We collect your name, email, phone number, and the device details used at registration. Payment references from DANA, OVO, or GoPay are recorded when you make a deposit or withdrawal, but we never store your e-wallet PIN or password.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and where required by applicable law. We do not sell your personal information to advertisers or third-party marketing services.

Contact support via live chat in your account dashboard or by email. Provide your registered phone number so we can verify your identity. We will send a summary of your stored data within a reasonable timeframe after confirming your request.

Yes. Submit a deletion request through live chat or email support. We will close your account and remove personal data, except where retention is required by financial regulations covering your transaction history.

Session cookies keep you logged in while you browse the lobby. Analytics cookies help us fix slow-loading pages on mobile. You can disable non-essential cookies in your browser settings; this does not affect your ability to log in or make transactions.

Yes. The security practices described here — OTP login, hashed passwords, encrypted transaction references — apply to all accounts. Access and data handling are subject to local law and available where regulations in your region permit.